Guest Policy Statement
What time is check-in and check-out?
Check-In: 4:00 PM – 8:00 PM. Our on-site manager will be available to greet you during this window. If you are arriving outside of these hours, a secure access code will be provided so you may check in on your own schedule.
Check-Out: 12:00 PM (noon)
Do I need to pay a deposit?
A 1 night deposit is required at the time of reservation and is charged to the Visa, Mastercard, American Express, or Discover card you provide. The remaining balance is due one day prior to check-in and will be charged to the card on file unless other payment arrangements have been made.
What is your cancellation policy?
We understand that plans can change, and we want our cancellation policy to be fair to both our guests and our small business. Please review the terms below carefully before booking.
Cancellations for Standard Reservations:
Cancellations made 2 or more days before your scheduled arrival will receive a full refund.
Cancellations made less than 2 days before your scheduled arrival are non-refundable.
What happens if I don't show up for my reservation?
Reservations not cancelled in advance and not checked into by the end of the scheduled check-in window will be treated as a no-show and are non-refundable.
How do I cancel my reservation?
Cancellations must be submitted in writing by email to donna@restonmain.com. Cancellations are effective as of the date the written request is received.
Do you have a minimum night stay requirement?
A two-night minimum is required on weekends.
What is your pet policy?
Pets are not permitted at Rest on Main.
Can I smoke inside or on the property?
Smoking is prohibited inside the house. Designated smoking areas are available outside.
What is your occupancy limit?
Each guest room at Rest on Main is designed to comfortably accommodate its stated bed configuration. If your party size exceeds the standard occupancy for your reserved room, please contact us in advance to ensure we can accommodate your group and to avoid any issues at check-in.
Are there additional guest fees?
An additional guest fee of $25 per extra guest, per night applies to reservations exceeding standard room occupancy. This fee helps cover the added cost of linens, cleaning, and utilities associated with larger parties.
How old do I have to be to stay at Rest on Main?
Guests must be 21 years of age or older to book a reservation.
Is there parking available?
Rest on Main offers five parking spaces for our four rooms, including designated ADA parking with a level, adjacent loading area. A ramp leads from this area to both the main entrance of the home and the private entrance to our ground-floor accessible room. A large lot is also available on-site that can accommodate campers and RVs.
Is your property accessible?
For full accessibility details, see our Accessibility Statement page.
What is your damage policy?
Rest on Main does not require a security deposit at the time of booking. However, by completing a reservation, guests agree to the following terms regarding property damage:
Guests are financially responsible for any damage to the property, furnishings, or contents of their room and any shared spaces used during their stay, beyond normal wear and tear. Following check-out, rooms are inspected before the next guest's arrival. If damage is identified during this inspection, the cost of repair or replacement will be charged to the credit card on file, without additional authorization required, as agreed to at the time of booking.
By booking a reservation at Rest on Main, guests acknowledge and agree to this policy as a condition of their stay.
Do you have quiet hours?
To ensure a peaceful and restful stay for all guests, quiet hours at Rest on Main are observed from 10:00 PM to 8:00 AM. During these hours, we ask that guests keep noise levels low, including music, television volume, and conversations both inside the home and on the porch or grounds.
We appreciate your consideration of fellow guests and neighbors, especially given our home's central location on Main Street. Repeated disruption of quiet hours may result in a request to leave the property without refund.
What amenities and services do you provide?
On-site parking with ADA accessibility, including RV/camper accommodation
Private en-suite bathroom in every room
Ceiling fan in every room
Wi-Fi
Breakfast is not currently offered; however, special offerings for celebrations and occasions are in development.
Liability: Rest on Main is not liable for loss, theft, or damage to personal belongings during your stay. Guests assume responsibility for their own safety while on the property, including use of any stairs, porches, or outdoor areas.
Have more questions? Contact Us.
Rest on Main
Erwin, TN 37650
(423) 948-7244
scott@restonmain.com
