Guest Policy Statement
What time is check-in and check-out?
Check-In: 4:00 PM – 8:00 PM. Our on-site manager will be available to greet you during this window. If you are arriving outside of these hours, a secure access code will be provided so you may check in on your own schedule.
Check-Out: 12:00 PM (noon)
Do I need to pay a deposit?
What is your cancellation policy?
We understand that plans can change, and we want our cancellation policy to be fair to both our guests and our small business. Please review the terms below carefully before booking.
Cancellations for Standard Reservations:
- Cancellations made 14 or more days before your scheduled arrival will receive a full refund.
- Cancellations made 7–13 days before your scheduled arrival will receive a 50% refund.
- Cancellations made less than 7 days before your scheduled arrival are non-refundable.
What happens if I don't show up for my reservation?
How do I cancel my reservation?
Do you have a minimum night stay requirement?
What is your pet policy?
Can I smoke inside or on the property?
What is your occupancy limit?
Are there additional guest fees?
How old do I have to be to stay at Rest on Main?
Is there parking available?
Is your property accessible?
For full accessibility details, see our Accessibility Statement page.
What is your damage policy?
Rest on Main does not require a security deposit at the time of booking. However, by completing a reservation, guests agree to the following terms regarding property damage:
Guests are financially responsible for any damage to the property, furnishings, or contents of their room and any shared spaces used during their stay, beyond normal wear and tear. Following check-out, rooms are inspected before the next guest's arrival. If damage is identified during this inspection, the cost of repair or replacement will be charged to the credit card on file, without additional authorization required, as agreed to at the time of booking.
By booking a reservation at Rest on Main, guests acknowledge and agree to this policy as a condition of their stay.
Do you have quiet hours?
To ensure a peaceful and restful stay for all guests, quiet hours at Rest on Main are observed from 10:00 PM to 8:00 AM. During these hours, we ask that guests keep noise levels low, including music, television volume, and conversations both inside the home and on the porch or grounds.
We appreciate your consideration of fellow guests and neighbors, especially given our home's central location on Main Street. Repeated disruption of quiet hours may result in a request to leave the property without refund.
What amenities and services do you provide?
- On-site parking with ADA accessibility, including RV/camper accommodation
- Private en-suite bathroom in every room
- Ceiling fan in every room
- Wi-Fi
- Breakfast is not currently offered; however, special offerings for celebrations and occasions are in development.
Liability: Rest on Main is not liable for loss, theft, or damage to personal belongings during your stay. Guests assume responsibility for their own safety while on the property, including use of any stairs, porches, or outdoor areas.
Have more questions? Contact Us.
Rest on Main
Erwin, TN 37650
(423) 948-7244
scott@restonmain.com
